Overview

Our refund and returns policy lasts 12 days. If 12 days have passed since the item was received, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, all you need to do is to contact at help@aliapparel.biz and mention the issue faced with the item with the order information including your name and address. The refund is issued as soon as the item is received by us.

These are the instances where a refund is issued:

 

• • The item received is not of the correct size.

• • The item is damaged or either in bad condition for which you would need to provide proof i.e (picture with original packaging without the seal opened).

• • The product received is different than the item ordered by the customer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

In the reply a detailed explanation will be provided of receiving the refund which would be very simple and clear.

If you are approved, then your refund will be processed, and a credit will automatically be applied to the account provided by you (the customer).

Notify: The account number provided by the customer (you) should have the same name from which the order was received.

Exchanges

If you need to exchange an item, send us a detailed email at help@aliapparel.biz and a colleague will help you out in your query. We are open to exchanges as long as they are in their original condition.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Need help?

Contact us at help@aliapparel.biz for questions related to refunds and returns.